My Profile
friendly and efficient
My name is Pauline Caldwell and I am the inspiration behind Office Outsource.
My working life began at the age of 17 with The Bank of Scotland, working my way up from office junior, to setting up The Bank of Scotland's Mortgage Centre and running the Administration Office in Edinburgh. This was a highly enjoyable position allowing me to flex my organisational muscle, train staff and build and grow business relationships. After an extended holiday in New Zealand I returned home thinking "What's next for me?", and made the decision to leave my position with The Bank of Scotland after 10 years and head off to University as a mature student.
On graduating, I was determined to utilise my degree subjects of Psychology, Economics and Statistics so began working as a PA to a highly successful Financial Advisor in Edinburgh. I sat my Chartered Insurance Institute exams, the qualification still required to work as a Financial Advisor today. This allowed me to become more heavily involved in marketing and customer relations.
I then moved on to work as a Branch Administrator with a national Facilities Management Company. During this time I also passed entrance exams for The Institute of Registered Auditors and became the Branch Quality Representative, responsible for implementing and maintaining quality records in accordance with ISO 9000.
A new opportunity arose with a small family run Courier and Distribution Company and I became their Office Manager, the first senior position to be given to someone outside of the family. I was recruited to oversee the general running of the Office and Transport Depot – a new working sector with new challenges and responsibilities.
Then in 2000 I was recruited by Lidl, the International Food Retailer, to work as the Office Manager at their Regional Head Office in Livingston. My responsibilities were extremely varied - staff recruitment and training, timesheets and payroll reporting, invoicing, overseeing the National Call Centre, and responsibility for the property maintenance of over 100 stores. This was a hectic and constantly changing working environment, but one which I enjoyed immensely as it gave me the chance to learn so much about the retail industry.
After relocating to Fife in 2007, once again the "What's next for me?" question arose. As I had worked in Admin for 24 years, 17 of these as an Office Manager, it seemed clear that this sector was the one for me! I decided to put all my experience to good use and Office Outsource is the result. I hope that with all my relevant experience, together with that of my new colleagues we can be "... the perfect fit for your business"